Terms of Use
SIA "Ilzesartstudio", registration No. 40203535001, address: Lauku iela 1, Viesturi, Valmieras pag., Valmieras nov., hereinafter referred to as the online store - provides the content available on the website and provides goods in accordance with the Terms of Use set out below.
1. General provisions
If a consumer purchases goods through the website, then such a mutual agreement is considered a distance purchase contract and is subject to the legal provisions of the Republic of Latvia that regulate distance purchase contracts, including, but not limited to, the "Consumer Rights Protection Law" of the Republic of Latvia, the regulations of the Cabinet of Ministers of the Republic of Latvia "Regulations on Distance Contracts", etc.
2. Making purchases
Prices and specifications of products sold in the online store are indicated next to the products.
To place an order, add the desired products to the shopping cart. Fill in all the required fields and choose the most suitable delivery method. The total cost of the order with delivery is then displayed on the screen. Make the payment for the purchase to complete the order.
3. Payment terms
The payment currency on the website is euro. You can pay for your purchase by choosing the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:
Add the payment methods that your online store will use:
- Latvian internet banking payments: Swedbank, SEB, Citadele and Luminor
- Estonian internet banking payments: Swedbank, SEB, Luminor
- Lithuanian internet banking payments: Swedbank, SEB and Luminor
- Finnish online bank payments: Aktia, Ålandsbanken, Danske, Handelsbanken, Nordea, Oma Säästopankki, Pohjola, POP Pankki, S-Pankki, Säästopankki
- Visa/Mastercard card payments
NB! When using the online banking payment method, confirm the order and click the "Return to merchant" button.
Personal data required for making payments is transferred to the licensed payment institution Maksekeskus AS.
The contract comes into force upon successful payment to the online store's bank account. If for some reason it is impossible to fulfill the order, the Buyer will be informed about this and the paid amount will be refunded as soon as possible, but no later than within 14 days after receiving the notification.
4. Delivery terms
Goods are delivered to all countries of the world. Purchased goods are delivered via: Omniva, Latvian Post and DHL , pick-up from the workshop in Valmiera by prior arrangement. All fees and taxes that must be paid to receive the shipment at the delivery destination must be borne by the Buyer. Delivery costs are displayed before the order is confirmed. Purchased goods are delivered to the parcel machine or address specified by the Buyer within 3-8 business days. In exceptional cases, we have the right to send goods up to 45 calendar days, informing the customer about this.
5. Right of withdrawal
The Buyer has the right to withdraw from the goods within 14 calendar days from the moment of receipt of the Goods. (Depending on the goods, the Buyer may not have a mandatory right of withdrawal, in which case the reason must be clearly stated and explained). The right of withdrawal does not apply if the Buyer is a legal entity.
In order to exercise the 14-day right of withdrawal, the goods may only be used for their intended purposes, the consumer is responsible for maintaining the quality and safety of the goods during the period of exercising the right of withdrawal. If the goods are used inappropriately or damaged, by treating the goods carelessly during use or by not following the instructions, if the original packaging of the goods is lost, or if its packaging is significantly damaged, the online store has the right to reduce the amount to be refunded in accordance with the decrease in the value of the goods.
To exercise your right of withdrawal, you must submit a withdrawal form by sending it to the e-mail address ilze.ergle.vanaga@gmail.com within 14 days of receiving the goods. It is good practice to provide the customer with the opportunity to return the goods at no additional cost. This will increase the trust of the online store, which will help improve sales.
This rule is intended for online stores that cannot offer free returns. The buyer bears the cost of returning the item, except when the reason for the return is that the item does not match the order (for example, the wrong or damaged product).
The Buyer is obliged to return the Goods to the Seller without delay, but no later than 14 days after sending the withdrawal form to the online store. After receiving the returned goods, the online store shall immediately, but no later than 14 days, refund all payments received from the Buyer based on the distance purchase agreement.
The Seller has the right to withhold payment until the Buyer has received the Goods or proof of return of the goods. If the Buyer has chosen a shipping method other than the cheapest shipping method offered by the online store, the online store is not obliged to compensate for the excess shipping costs.
The online store is not responsible for any delay in fulfilling or non-fulfillment of obligations, or any other type of non-fulfillment caused by circumstances and obstacles that are beyond the reasonable control of the online store.
The online store reserves the right to refuse to sell the goods and request the return of the goods from the Buyer if the price indicated in the online store is significantly lower than its market price due to an error.
6. Consumer rights regarding goods not conforming to the contract
The online store is responsible for the conformity of the goods sold to the Buyer with the terms of the contract or for defects that arose within 6 months after the date of delivery of the goods to the customer, or existed at the time of delivery, if such an assumption does not contradict the characteristics of the thing or defect. The Buyer must inform the Seller about the non-conformity of the goods immediately, within 2 months after its detection, i.e., submit a complaint. The Buyer can submit a complaint by contacting the online store by writing to ilze.ergle.vanaga@gmail.com .
The online store is not responsible for defects that have arisen after the goods have been delivered to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request the removal of the defects or exchange for new goods free of charge.
If the goods cannot be repaired or replaced, the Seller shall return to the Buyer all payments provided for in the Distance Contract. The Seller shall provide a written response to the consumer's complaint within 15 days.
7. Processing of the Buyer's personal data
The online store processes only the personal data that the buyer has entered when ordering goods, such as name, surname, e-mail, etc.
The online store transfers personal data to the transport service provider(s) to ensure the delivery of the goods. If you have explicitly agreed to receive our marketing communications, including news, we may contact you from time to time by sending information about our services and latest offers. For this purpose, we may process your e-mail address that you provided when signing up for marketing communications. The buyer has the opportunity to opt out of marketing communications by notifying us by writing to ilze.ergle.vanaga@gmail.com
8. Dispute Resolution ProcedureIn matters not covered by these terms and conditions, the Buyer and Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.
The Parties shall resolve all disputes arising between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute cannot be resolved through negotiations or correspondence, the Parties shall resolve the dispute in the court of the Republic of Latvia, in accordance with the regulatory enactments of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred for resolution to the Consumer Rights Protection Center or the court of the Republic of Latvia.
The buyer also has the right to resort to the dispute resolution bodies of the European Union.